Explore the Best of Travel-Free PD — Learn more >>

Product Orders

Order Processing

In addition to online purchasing, orders may be faxed or mailed to Solution Tree Education Canada using our CAN order form (PDF).

We accept cheques and purchase orders. To expedite your purchase order, you must:

  • Note payment terms of net 30 days from the date of invoice
  • Include shipping, taxes, and handling costs
  • Include completed order form

All website orders are paid in CAD dollars and shipped from Canada.

Shipping and Handling

For orders within Canada, add $8 handling fee plus shipping charges of $4 per unit ordered. Add $1 for each additional unit over 100.

Solution Tree Education Canada is not responsible for and will not refund customs fees or taxes.

Examples:

  • For an order of 12 books, shipping would be $48 (12 units x $4) plus $8 handling, for a total shipping and handling cost of $56.
Method and Terms of Payment

All payments must be in CAD dollars.

Orders from individuals must be accompanied by cheque payable to Solution Tree Education Canada, credit card (VISA, MasterCard, or Discover), or signed copy of an institutional purchase order. Purchase orders must include shipping and handling charges and note payment terms of net 30 days from the date of invoice. A monthly fee (1.5% of statement balance) will be applied to all past-due invoices.

Quantity Discounts

Bulk discounts are available for quantity purchases of a single title as follows:

  • 10–49 copies.....10%
  • 50–99 copies.....20%
  • 100+ copies......30%

Quantity discounts are available on Solution Tree Education Canada or Marzano Resources titles only. Offer not valid on online PD products or sale items.

Return Policy

If for any reason you are not completely satisfied with any Solution Tree Education Canada product, you may return it (in undamaged and saleable condition) within 30 days of the invoice date for a full refund or credit, less shipping and handling. No returns after 30 days.

All refunds must be requested in writing. A return authorization number must be obtained from Solution Tree Education Canada prior to any return. Returns without an authorization number will be denied and returned at the sender’s expense. A refund will be issued for the resource only, based upon the condition of the resource when received. Customers will not be issued a refund if they have an unpaid balance. Solution Tree Education Canada reserves the right to refuse any shipment. Solution Tree Education Canada will not be responsible for resources lost or damaged in transit. Solution Tree Education Canada is not responsible for and will not refund international customs fees.