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FAQ

Who should attend a Solution Tree event? You! Thousands of educators from a variety of schools and districts have benefited from attending Solution Tree events. Whether you are a superintendent, principal, curriculum director, or classroom teacher, you are guaranteed a full PD experience that offers essential frameworks for improved student performance.

What is the difference between a workshop, an institute, a summit, and a Streaming Solution? See event chart.

Do I need to have a team to attend a 2-day workshop? No—but we recommend it! Research suggests attending with a team allows you to apply your learning more seamlessly; however, if your team can't make it, you may be able to stream the event to your school or district.

How do I register a team? Please register members at the same time. To add an individual to the group, call Customer Service at 800.733.6786.

Will a workshop be worthwhile for me to attend as an individual, or should I wait until I can register a team? While most workshops include built-in team time, many individuals attend with a train-the-trainer approach and plan their presentation during team time.

How do I register more than one individual at a time? Change the number in the quantity field, and additional registration forms will populate. If you are planning to register 11 or more individuals, please use our multiple registration form. Email multiple registration forms to [email protected].

Are meals included at Solution Tree events? Refer to the event agenda for details.

Can I email my registration for an event? Yes, send your registration to [email protected]. We will follow up with any additional information.

If an event is sold out, what can I do? Contact Customer Service at 800.733.6786 to discuss waiting lists and alternative events or to explore streaming the event live to your school or district.

How do I substitute another attendee for a registration I have already confirmed? Send your substitution request to [email protected]. Please include the name of the individual currently registered, the event, and your substitute's name and email address.

How do I cancel my registration? Email [email protected]. Cancellations more than 90 days prior to the event require a $75 processing fee per person ($100 per person for events in Canada). Cancellations between 10 and 90 days prior to the event require half the registration fee per person. Cancellations less than 10 days prior to the event will receive no refund.

What if I need to convince my boss that this is a worthwhile learning experience? Use these valuable tools and information to discuss the highlights of this and all Solution Tree events: Five Reasons to Attend a Solution Tree Event (PDF) and A Letter to Your Boss (DOC).

How do I receive credit for attending a Solution Tree event? You will receive a certificate of attendance two weeks after the event. If you did not receive your certificate, please contact [email protected].

How many CEUs will I receive for attending a Solution Tree event? The number of continuing education units granted varies depending on event type and length. Email [email protected] for information about a specific event.

How do I bring a Solution Tree event to my school or district? Start the conversation by calling Customer Service at 800.733.6786. We're always happy to discuss your needs!

I’m hard of hearing, and I’d like to request closed captioning for my virtual/streaming event programming. How might I make this request? Please contact our events team in advance of the event you are attending so that we can ensure the service is available to you.

Are your webinars recorded? Yes, and they are posted on our webinars page.

Can I get credit for attending webinars? We don't offer credit, but you can get proof that you attended by emailing your request to [email protected].

When can I access my eBook? Your eBook will be accessible through your Solution Tree web account once your payment has been processed.*

*Please Note: When using a check or purchase order, the order submitted online will not be processed until Solution Tree receives the check or a copy of the official signed purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms. Please submit all payments to [email protected]

How do I access my eBook?

To access your eBook:

  1. Install and authorize Adobe Digital Editions (ADE) on your computer
  2. Go to https://www.solutiontree.com/customer/account/
  3. Sign in to your web account
  4. Click “My downloadable products”
  5. Click on your available eBook and follow the prompts

What are the technical requirements for accessing the online PD product? Adobe Digital Editions is required. To download this free software, please visit Adobe’s web page.

What if I have trouble accessing my eBook? Call 800.733.6786 Monday through Friday, 8:00 a.m.–5:00 p.m. ET or email us using this form.

What are the shipping and handling costs? There are no shipping or handling costs associated with eBooks. For book purchases, standard shipping costs apply. Please visit the Product Orders page for more information on shipping and handling costs.

Can I purchase multiple copies of the same eBook? Bulk orders are not currently available for eBooks. Purchases are limited to one eBook per title, per account.

What if I need to request a refund on my eBook order? RETURN POLICY: We are unable to accept returns or cancel previously placed eBook orders.

Where do I activate my ebook if I received an access code and did not purchase thru the website?

Once you have logged into your Solution Tree account, please click on Digital Product Access and scroll down until you see ‘Activate Product’ in orange. Directly above that you will enter your access code in. Once activated, you can click on ebooks on the left and you will need to follow the instructions for you ebook.

If you purchased on the website with a credit card, the ebook will be in your customer account dashboard for you to take the next steps to download Adobe Digital Editions.

Please do not share your download link with a friend to assist, it will cause the ebook to be redeemed on their computer and then inaccessible on yours.

I cannot get the ebook to open with Adobe.

Are you opening with Adobe Digital Editions? You will need to download this prior. Adobe Acrobat or any other PDF readers will not work.

I have a chromebook-how can I get my ebook?

The Adobe Digital Editions is not supported in chromebook and thus ebooks will not work.

Why am I getting an error message when I am trying to download?

If you download an ebook and receive an error message from Adobe, will provide a specific code for the error to help identify the issue.

A common error code is E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER, which occurs when your specific download link has already be redeemed under a different Adobe ID. Some common causes to this are:

  • You have shared the download link directly with someone else and they clicked it and opened the file in Adobe Digital Editions
  • You shared your Solution Tree login credentials and they downloaded and opened the file in Adobe Digital Editions
  • If you downloaded the ebook successfully on one device and attempt to download it directly on a separate device and get this error, then your devices are likely using separate Adobe IDs. However, Adobe Digital Editions will sync ebooks across devices using the same Adobe ID, so you should not have to redeem the ebook separately in this case.

How many times can I download the ebook?

You are able to download the ebook up to 3 times. However, they can only be opened under a single Adobe account. You cannot download the book 3 times and put it on 3 separate Adobe accounts.

However, once the ebook is redeemed in Adobe Digital Editions, it will be available on any device running Adobe Digital Editions on the same account without requiring additional downloads. You do not have to access it on your Solution Tree website account then once redeemed; it is on your device.

Where can I download this? Will it work on all devices?

The ebook download is available in your solutiontree.com web account at My Digital Products > eBooks. Ebooks purchased directly through the Solution Tree website are only viewable via Adobe Digital Editions. Currently, it supports Windows, Mac, Android, and iOS platforms.

Once you have redeemed the ebook on one device, you only need to install Adobe Digital Editions on any other device and log in with your same Adobe account id to see the ebook.

Adobe Digital Editions download page: https://www.adobe.com/solutions/ebook/digital-editions/download.html

Can I print from my ebook or share it out?

No. It is view only and only within Adobe Digital Editions unless otherwise stated.

I used all my downloads before installing ADE or my downloads aren’t automatically opening in ADE.

If you reached your download limit, but have not successfully opened the book in Adobe Digital Editions, or if your download does not immediately open in Adobe Digital Editions, you can manually add the file to your library:

  • Open Adobe Digital Editions.
  • Click File > Add to Library.
  • Browse to your downloads folder.
  • Change the file type filter to “Adobe Content Server Message”. This will then display only .acsm files.
  • Select the corresponding .acsm file for your ebook and it should open in Adobe Digital Editions.

I've never planned a professional development day. Where do I start? Give us a call (888.763.9045), and we'll guide you through the booking process. Our team will match you with an expert poised to meet your school's or district's unique needs.

What are the costs? Costs vary by expert, and travel and accommodation expenses are often included in the price. We'll work with you to create a sustainable plan that's budget friendly.

How can I learn about an expert before I decide? Check out a comprehensive listing of topics and experts. You can even view video clips of our experts in action. Or, call us (888.763.9045), and we'll help you choose.

Will I be able to contact the expert before my PD date(s)? Absolutely! After the contracting process is complete, we'll put you in touch with your expert to plan for your PD date(s).

What can my staff do to prepare? We're happy to recommend relevant books, videos, webinars, and other resources to help your team prepare for your PD date(s). Your expert may also have suggestions.

How long is a typical PD workshop? A typical workshop lasts six to seven hours, including time for lunch and breaks.

Are resources included with the PD date(s)? In most cases, resources are not included in the price of your PD; however, volume discounts are available. We're happy to work with you to select materials that complement the focus of your PD.

How far in advance should I book my PD? We book dates as far in advance as two years and as close as two weeks before. We recommend that you try for sometime in between. Generally, a variety of factors, such as the time of year, the expert's schedule, etc., affect the process.

What's the best way to follow up a PD date(s)? Our interactive web or video conferences are a wonderful platform for following up with an expert.

Am I responsible for making my expert's travel arrangements? No, our experts handle their own travel arrangements.

***Note: If you have a Global PD Library subscription, you already have access to this online PD product.***

When will I receive my online PD product? Your online PD product will be accessible through your Solution Tree web account once your payment has been processed.* When the payment has been processed, the purchaser will receive an email confirmation with retrieval instructions. If multiple online PD products are purchased, you will also receive access codes.

*Please Note: When using a check or purchase order, the order submitted online will not be processed until Solution Tree receives the check or a copy of the official signed purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms. Please submit all payments to [email protected].

If your subscription was purchased as a part of a bulk order, please retrieve the access code from the purchaser.

How do I access the online PD product? Once your payment has been processed, you can access your playlist by logging into your web account on SolutionTree.com. Once logged in, click on “My Account” located at the top of the screen—this will take you to your dashboard. Then click on the relevant product type on the left-hand side of the screen.

After logging into your web account on SolutionTree.com, for future login, you may also choose to log in at app.globalpd.com using your Solution Tree login credentials.

How long do I have access to this online PD product? You will have access to the product for 1 year from the day payment is received.

What are the technical requirements for accessing the online PD product? Internet access is required. High-speed Internet access is best for viewing videos.

What if I have trouble accessing the online PD product? Call 800.733.6786 Monday through Friday, 8:00 a.m.–5:00 p.m. ET or email [email protected].

What are the shipping and handling costs? There are no shipping or handling costs associated with the playlist. For book purchases, standard shipping costs apply. Please visit the Product Orders page for more information on shipping and handling costs.

What if I need to request a refund? RETURN POLICY: We are unable to accept returns or cancel previously placed orders.

Where can I find information about publishing with you? Visit our Publish With Us page.

If I would like to submit a book proposal, who do I speak to? Visit our Publish With Us page.

Who do I contact for copyright questions/permissions? Email your request to [email protected].

I am a college professor and would like to get a desk copy of your book. Please submit an Adoption Review Copy Request.

What are your shipping and handling rates? Do they change for expedited orders? On our Product Orders page, you will find our shipping and handling rates, as well as additional fees for expedited (rush) shipping.

About how long will it take me to receive my order? Ground orders within the continental US should be received three to seven days after the order is placed.

What is your address? 555 North Morton Street, Bloomington, IN 47404

I would like to purchase a copy of Mike Mattos' Timebomb video to use in my school. Where can I get it? The Timebomb video is available for purchase on DVD. Purchase your copy today!

I'm a qualified speaker. Can I become a PLC associate or Solution Tree presenter? Visit our Present for Us page.

I've changed schools, jobs, districts, etc. How can I update my information or be removed from your mailing list? Email us your request.

What is Solution Tree's connection to Marzano Resources? In 2008, Solution Tree announced a joint venture with internationally acclaimed researcher Dr. Robert J. Marzano to create Marzano Research. In 2019, Solution Tree sold the research division to BNP Education Partners, LLC. Solution Tree continues its support of teachers and administrators through the Marzano Resources division. For more information see the Marzano Resources website.