When will I receive my playlist? Your playlist will be accessible through your Solution Tree web account once your payment has been processed.
How do I access the playlist? Once your payment* has been processed, you can access your playlist by logging into your account on SolutionTree.com. Once logged in, click on “My Account” located at the top of the screen—this will take you to your dashboard. Then click on “My Playlists” on the left-hand side of your screen.
If someone purchased your subscription as a part of a bulk order, please retrieve an access code from the purchaser. Solution Tree will provide the purchaser with access codes and retrieval instructions once payment for the bulk order has been processed.
*Please Note: When using a check or purchase order, the order submitted online will not be processed until Solution Tree receives the check or a copy of the official signed purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms. Please submit all payments to orders@SolutionTree.com.
What if I have trouble accessing the playlist? Call 800.733.6786 Monday through Friday, 8:30 a.m.–5:30 p.m. ET or email orders@SolutionTree.com.
What are the technical requirements for accessing the playlist? Internet access is required. High-speed Internet access is best for viewing videos.
What are the shipping and handling costs? There is no shipping or handling costs associated with the playlist. For book purchases, standard shipping costs apply. Please visit the Product Orders page for more information on shipping and handling costs.
What if I need to request a refund? RETURN POLICY: We are unable to accept returns or cancel previously placed orders.